Privacy policy

PRIVACY POLICY OF FRONTKOM

This document provides a description of the privacy policy of Frontkom AS with its registered office at Torvgaten 64, 1632 Gamle Fredrikstad, hereinafter Frontkom. The Privacy Policy of Frontkom (“Policy”) defines the principles and method of processing and use of data and information from clients and users of all websites belonging to Frontkom: i.e. www.frontkom.com and all websites in sub-domains of frontkom.com.

Please read this Policy carefully. By accessing or using any websites belonging to Frontkom, sending us any personal information or reading the contents of this Policy, the User accepts its terms and confirms that he/she is familiar with its content.

We are committed to safeguarding your privacy. Our aim is to ensure you are kept up-to-date with any new regulations on personal data protection, including the General Data Protection Regulation 2016/679, dated 27.04.2016 (“GDPR”). With this in mind, we want to make you aware of the legal basis for data processing, its collection, and use, as well as the rights of those who have their personal data processed.

Frontkom AS (“Frontkom”, “we”, or “us”) recognizes the importance of privacy. We want you to feel confident using our websites, and this privacy policy is to help you understand how we collect, use, and disclose information that we obtain about users of our website.

What is personal data and what does data processing mean?

Personal data is information about an identifiable or identified natural person. Processing personal data is, in essence, when any action is taken on personal data, regardless of whether this is an automatic or manual process, i.e., for the purposes of: collection, storage, organizing, modification, reviewing, use, sharing access. Limited data may be deleted or shared. One processes personal data for various reasons; depending on the reason, the application of the data will vary regarding how it is collected, what the legal basis is for its processing and use, as well as the terms for its storage.

What’s in this policy?

This policy tells you:

what information we might collect about you
how we might use that information
when we might use your details to contact you
what information of yours we might share with others
your choices about the personal information you give us

Information we collect

We collect information about you directly from you and automatically through your use of our website. We may combine information automatically collected with other information that we have collected about you or was provided to us by you directly. In order to help you protect yourself and your information, we encourage you to provide only the information that is necessary for using our website. If you or any other user of the website sends an email or provides an email address to Frontkom for any reason, we reserve the right to retain that email address to send future notifications in accordance with this Privacy Policy.

By providing Personal Data to www.frontkom.com and other websites belonging to Frontkom, you confirm that you have the necessary permissions to disclose Personal Data to be used by Frontkom in the manner described in this Policy.

Our services sometimes link to services run by other companies’ services. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.

Processing of Personal Data for Recruitment Purposes and Within the Candidate Recommendation System

Frontkom conducts recruitment for its own needs and for its clients to whom, among others, Frontkom provides access to job candidates. Therefore, we advise that your Personal Data may also be processed by clients of Frontkom, which is indicated in job advertisements that specify that the recruitment process is conducted on behalf of the client.

To learn more about the processing of job candidates’ data, please read the Candidate Privacy Notice.

What types of personal information does Frontkom collect about me?

We’ll give you details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.

Information that you give us

We might ask for your name and contact details, your date of birth or financial details, depending on what you’re doing. Information you give us might include information in a creation you share with us, such as people’s names that appear in the creation.

Device information

Devices are lots of things like: your computer, your mobile, your tablet, your voice-enabled device.

We automatically collect some technical information from these devices and web browsers. This might include: IP (internet protocol) address, device ID, app ID, vendor ID, advertising ID

Information on your activities outside the Frontkom when you talk about us

Like if you’ve mentioned us in a Facebook or Frontkom post, we’ll collect your Facebook handle.

Cookies

To a limited extent, we may also collect personal data automatically by using the cookies’ files found on our website. Cookies are small text files saved on the user’s computer or mobile device whilst using the Internet. These files are used to explore some of the functionality provided on the website or act as confirmation that a certain user has seen specific website content. We only use cookie files that are absolutely required for Frontkom’s Services to operate and are used to ensure (“Strictly necessary Cookies”):

the user’s session is maintained
utilization of data used to log into: www.frontkom.com

Another type of cookie category is for files that, whilst they are not necessary to use the Services, they facilitate enabling:

saving the user’s choice to cancel visibility of their chosen notification, or screening the notification for a specified number of times
automatic login to the service (the “remember me” option)

Frontkom also uses third-party services (a list of which is constantly updated) that use cookie files to:

monitor website traffic
create anonymity for collected statistics which help Frontkom understand how users visit the website and to constantly improve our products
report on the number of anonymous users of our website to assist with website-visit analysis
check the frequency that specified content is shown to the user
check the frequency on user choice of a specified service
measure marketing effectiveness

At the date of creation of this document, the following third parties provide services on the aforementioned basis:

Google Analytics, Google Ads, Google DoubleClick – more information can be found on: tools.google.com;
Facebook (including Instagram) – more information can be found on: facebook.com/about/privacy/;
Twitter – more information can be found on: twitter.com/en/privacy;
LinkedIn – more information can be found on: linkedin.com/legal/privacy-policy.

Please remember, you can remove all cookies from your browser at any time or use the private browsing mode. To find out how to do this, please visit your browser’s ‘Help’ section.

Frontkom states that after cookie files are discarded, some functionalities provided by our Services may not act properly; in some cases, this can result in an inability to use certain products.

Entry logs

We collect user information on our Services from their IP addresses by analyzing entry logs. We use this information to diagnose problems related to server activity, possible security breaches, and website management. IP addresses are also used for statistical reasons, namely, to collect and analyze the demographic data of people visiting the website (i.e., regional information to show where the connection was made). On this basis, in some cases, general statistical tables are created and are shared with cooperating third parties. These tables usually contain information about website visibility but do not, however, contain any data enabling identification of a single user (and their identity); we feel it important to highlight this fact.

We also want to let you know that we may be obliged to reveal information regarding the IP address of a specified user, if demanded (and authorized by f the provisions of law) by state authorities who perform their own investigations and/or cases.

Newsletter

We may also process your personal data if we send you the Newsletter – provided that you have previously given your consent.

Automated personal data procession

Information that we collect regarding our Services’ activities may be automatically processed (including using profiling); however, this will not result in any legal consequences for any natural persons or affect their situation in any way. We state that with regards to profiling:

we do not process any sensitive data
we only use the data we have collected
data obtained through profiling does not always have to be pseudonymized (pseudonymisation is defined within the GDPR as “the processing of personal data in such a way that the data can no longer be attributed to a specific data subject without the use of additional information, as long as such additional information is kept separately and subject to technical and organizational measures to ensure non-attribution to an identified or identifiable individual”)
if we cannot reach our target by profiling collected personal data, we use normal data such as e-mail, IP details, and cookies
we do this for analysis or a prognosis of personal preferences and/or interests of anyone using our Services in order to match our content to their preferences
we also do this for marketing reasons, i.e,. to match the marketing offer with the said user’s preferences

How can we use your personal information?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing“. Sometimes we might ask your permission to do things, like when you subscribe to an email or newsletter. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

the law says it’s fine to use it, and
it fits with the rights you have (described below)

We use your information for these types of things:

to deliver our services and to provide you with information about them
to deal with your requests, complaints and enquirie
to check if you’re using our product and to keep the licensing database accurate and up to date
to personalise services and give you things more tailored to your tastes
communicate with you.
to understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
administrative. If you leave your email address, we may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Policy or about security or fraud notices.
legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
other. We may also use your information to manage our business or perform functions as otherwise described to you at the time of collection of the information.

Lawful bases include consent (where you have given a consent), contract (where processing is necessary for the performance of a contract with you and legitimate interests). Where we rely on your consent to process Personal Data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your Personal Data, please contact our Data Protection Officer.

Sharing and disclosure

We do not share your personal information with others except as indicated within this Policy or when we inform you and give you an opportunity to opt out of having your personal information shared. We do not sell your personal information. We will share information we collect about you, including personal information, in the following ways:

With third party service providers, agents or contractors. We will never sell your data to third parties. However, we use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and enhance data (including data about users’ interactions with our website). These Service Providers may have access to your Personal Data or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We require our Service Providers to agree to take reasonable steps to keep the personal information that we provide to them secure. We do not authorize them to use or disclose your personal information except in connection with providing their services.
Affiliates. We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy, especially companies in Frontkom family.
To comply with legal processes or to protect Frontkom and our users and members. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable terms of use or this Policy, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Frontkom; to detect, prevent, or otherwise address, security, or technical issues or illegal or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.
Business Transfers. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, in the unlikely event of a bankruptcy proceeding, or as part of any other similar business transfer, you acknowledge that such transfers may occur.
Aggregate or De-identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.

Choice

Email. If you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) business days to process your request.

Security

We’re strongly committed to keeping your data safe.

At the same time, no service can be completely secure – if you have any concerns that your personal information has been put at risk, please get in touch straight away.

Frontkom uses robust security measures to protect Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Data. When the Services are accessed using the Internet, Transport Layer Security (TLS) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. Frontkom also implements other advanced technology measures to prevent interference or access from outside intruders. Frontkom offers enhanced security features within the Services that permit Clients to configure security settings to the level they deem necessary, such as forced password changes and IP-restrictions.

Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.

Rights to access and control your personal data

For Personal Data that we have about you:

Delete Data: You can ask us to erase or delete all or some of your Personal Data.
Change or Correct Data: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your Personal Data.
Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Data and can ask for a copy of Personal Data you provided in machine readable form.

Third-party links

Our website may contain links to third-party websites and applications. Any access to and use of such linked websites and applications is not governed by this Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third-party websites or applications.

Personal Data Related Queries

For all privacy related queries please contact: [email protected].

Changes to the Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, and if we do, we will post any changes, including any material changes, on this page, so please be sure to check back periodically. If you continue to use Frontkom after those changes are in effect, you agree to the revised Policy.