Operations and maintenance that creates stability

An AI chatbot is a computer programme that can be trained on data and use it in conversations — as if it were a human. It can be based on open data or a company's own internal data.

AI chatbots can handle simple and repetitive tasks, but they do not replace people entirely. They work best as an assistant that helps employees work more efficiently and gives customers faster answers.

We set up dedicated environments where data is not shared with third parties for training. We follow strict GDPR requirements and ensure that sensitive data is handled correctly.

If you are serious about using AI as an important part of your customer journey, you need full control over what has been said and what the agent should respond to in the future.

We have developed simple and clear tools that give you full visibility into every single conversation, the customer's mood, and the ability to analyse the entire sequence of events. You are in full control!

You can also easily teach the agent new things that are unique to your business.

The architecture and operation of the platform means we can deliver in a highly cost-effective way based on the following principles:

1) No major development projects are required to get started.

2) You pay a fixed monthly licence fee for use of the platform. This covers maintenance and follow-up of the service.

3) You pay for actual usage of the language models and third-party solutions you choose to integrate with. The cost follows the use of the service.

Perhaps the real question is what it costs not to use a platform like this — whether in lost revenue or higher back-office costs.

AI is developing at record speed. The greatest value Frontkom holds is its consultants, who ensure you get the most out of your investment.

AI is complex. Integrations and building complex customer journeys are challenging. We deliver what you need so you can concentrate on your core business — rather than spending working hours becoming an AI architect.

The three most important things:

1) Norwegian AI experts who help you make the right choices, gather the right data, and build an agent that truly works.

2) The AI services platform is highly flexible and integrates easily with your specialist systems, in both directions.

3) The platform is cost-effective because the work largely consists of configuration and integration, not developing the service itself.

Our AI agents can be used for everything from customer dialogue, sales, and customer service — but that is just one area of use.

The agents can also automate internal processes, analyse data, simplify the customer journey, replace search functionality, or make the knowledge base accessible in more natural language.

Frontkom has worked closely with large organisations in the private and public sector for 20 years.

Data is stored and processed in Norway and Sweden. Nothing leaves the EU. Personal data is removed before it reaches the language model.

Our backup, security, and DevOps processes follow industry standards and are well documented.